1) Place your order on-line, or by letter, phone or fax. You can order online via our secure encrypted server.We accept all major credit and debit cards - EXCLUDING AMERICAN EXPRESS.
2) If you wish to order by cheque please make it payable to 'LOVE THIS SHOP LTD'. Your goods will be dispatched as soon as your cheque clears.
3) We will confirm receipt of your order by e-mail, and would normally dispatch your goods within 3 working days. The exception to this would be for personalised items which take 7 - 10 working days.
4) If an item is out of stock we will notify you by e-mail and offer you the choice of cancelling the order or waiting until it comes into stock.
5) Goods will be dispatched by a signed delivery, by first class post or carrier and we will notify you by e-mail when they are dispatched.
6) If you do not receive your delivery within 48 hrs of dispatch, please notify us.
7) If you are not happy with your order we are happy to refund or exchange the goods within 7 days of receipt, provided they are returned to us in good condition. If you require a refund or exchange, please ring or e-mail us first for authorisation. We cannot accept any goods without prior authorisation, or any goods that have been used or damaged. This does not affect your statutory rights. A refund will be made according to method of payment. If payment was by card, for your security we can only refund on to the card used for payment.
8) Postage for returned goods is the responsibility of the customer. We strongly advise that you return any goods by signed delivery, as we cannot accept any responsibilty for any returned goods that are lost in transit.
